The Problem
No-shows, manual confirmations, and data risk — capacity and compliance suffer.
- 125% no-show rate = 8 empty slots/day. At $150/visit that's $1,200/day lost — $288k+/year.
- 2Staff spends 3–4 hours daily on confirmation calls. Still 20%+ no-shows. Expensive and inefficient.
- 3Patient data in spreadsheets and email = HIPAA risk. Breaches cost $400+/record.
- 4Fragmented systems: phone bookings, one calendar, insurers another. Double-bookings, confusion.
- 5No systematic recalls for preventive care. Revenue from follow-ups evaporates.